Delivery Policy

Delivery Policy

Introduction

We are committed to ensuring your gift cards are delivered quickly, securely, and accurately. This policy outlines our procedures for both digital and physical delivery.

Delivery Methods

We offer flexible delivery options to suit your gifting needs:

• Digital Delivery: Gift cards are sent electronically via a secure email or a unique shareable link. These are accessible immediately upon delivery
• Physical Delivery: Premium physical cards are dispatched via tracked mail to the shipping address provided during checkout

Delivery Timelines

• Instant Digital Delivery: In most cases, digital cards are delivered instantly once your payment is successfully processed
• Technical Delays: On rare occasions, verification or technical processing may take up to 24 hours
• Physical Shipping: Physical cards are typically prepared and shipped within 1–2 business days. Delivery times vary based on the destination and courier service

Accuracy of Information

To ensure a smooth delivery, please double-check all recipient details at checkout:

• Emails: We are not responsible for cards sent to an incorrect email address provided by the sender
• Mailing Addresses: Ensure the physical address is complete and accurate to avoid shipping delays or lost packages

Failed or Delayed Delivery

• If your gift card has not arrived within the expected timeframe, please contact our support team:
• Email: [EMAIL]
• Process: We will verify your transaction, check the delivery status, and assist with re-sending the digital link or tracking the physical package

Security & Recipient Responsibility

• Encryption: All digital cards are delivered through encrypted systems to protect the value of your gift
• Safeguarding: Once a card is successfully delivered, it is the recipient's responsibility to safeguard the gift card code or physical card. We cannot replace cards that are lost, stolen, or used by unauthorized third parties after delivery

Contact Us

• Email: [EMAIL]
• Address: [ADDRESS]